Dragonia Casino Responsible Gaming Policy

At Dragonia Casino, we believe that entertainment should never come at the cost of your wellbeing. Our commitment to responsible gambling is built into every aspect of the platform — from the tools we offer to the support we connect you with. We understand that for most players, gambling is a fun and exciting pastime. But we also know that, for some, it can become a source of harm. That's why Dragonia Casino responsible gambling practices are more than just a policy — they are a genuine commitment to every player who trusts us with their time and money. This page outlines everything you need to know about how to play responsibly, the safer gambling tools available to you, and where to turn if you or someone you care about needs help.

Our Commitment to Safe Gambling

Dragonia Casino is operated by a company registered in Curaçao, licensed under the Government of Curaçao. As part of our licensing obligations and our own ethical standards, we are fully committed to safe gambling practices. We take gambling control seriously and provide every registered player with access to a comprehensive suite of tools designed to help maintain healthy gambling habits.

We firmly believe that responsible gaming starts with transparency and education. We want every player to fully understand the risks associated with gambling before they place a single bet. Gambling is a form of entertainment — it should be approached with a clear head, realistic expectations, and a firm personal budget. Dragonia Casino encourages all players to gamble responsibly and to make use of the protective features available in their account settings at any time.

Understanding Problem Gambling

Problem gambling is a condition in which a person's gambling behaviour becomes disruptive to their daily life, relationships, and finances. It can affect anyone, regardless of age, income, or background. Recognising the early signs is the first step toward gambling help and recovery.

Financial Warning Signs

• Spending more money on gambling than you can afford
• Borrowing money or selling possessions to fund gambling
• Chasing losses — placing larger bets after a losing streak to try to win back what was lost
• Neglecting bills, rent, or essential expenses because of gambling expenditure
• Hiding financial transactions or bank statements from family members

Emotional Warning Signs

• Feeling anxious, irritable, or restless when not gambling
• Using gambling as a way to escape stress, depression, or personal problems
• Feeling guilt or shame after a gambling session
• Being preoccupied with gambling thoughts throughout the day
• Repeated unsuccessful attempts to cut back or stop gambling

Social Warning Signs

• Withdrawing from family, friends, or social activities because of gambling
• Lying to loved ones about the time or money spent on gambling
• Conflict in relationships caused by gambling behaviour
• Neglecting work, study, or family responsibilities
• Losing interest in hobbies that were once enjoyable

If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to seek gambling help immediately. Dragonia Casino provides direct links to support organisations and has tools to help you regain control.

Self-Assessment Questionnaire

Before using our safer gambling tools, take a moment to reflect on your gambling habits. Answer the following questions honestly — they are for your personal benefit only and are not shared with Dragonia Casino.

1. Do you gamble more than you originally planned, in terms of time or money?
2. Have you ever lied to family or friends about how much you gamble?
3. Do you feel restless or irritable when trying to reduce or stop gambling?
4. Have you used gambling as a way to escape from problems or relieve feelings of distress?
5. Have you tried and failed to control, cut back, or stop gambling?
6. Have you risked or lost an important relationship, job, or educational opportunity because of gambling?
7. Have you borrowed or stolen money to fund gambling activities?
8. Do you find yourself thinking about gambling throughout the day — planning your next session or reliving past wins?

If you answered yes to two or more of these questions, we recommend using the protection tools described below and reaching out to one of the support services listed at the bottom of this page. Dragonia Casino responsible gambling resources are always available to you — no judgement, no pressure.

Dragonia Casino Player Protection Tools

Dragonia Casino offers a wide range of player protection tools that give you direct control over your gambling activity. These tools are accessible at any time from your account dashboard. We are committed to making gambling control simple, effective, and always available.

Deposit Limits

One of the most effective ways to play responsibly is to set deposit limits on your account. Dragonia Casino allows you to define daily, weekly, or monthly caps on how much you can deposit into your account. Once a limit is reached, no further deposits will be accepted until the period resets.

• Daily deposit limit — controls the maximum you can deposit within a 24-hour period
• Weekly deposit limit — restricts your total deposits across a 7-day rolling period
• Monthly deposit limit — sets a firm ceiling on deposits over any calendar month

Deposit limits take effect immediately when reduced. If you choose to increase a limit, a 24-hour cooling period applies to ensure the decision is considered.

Bet Limits

Beyond deposit limits, Dragonia Casino also provides bet limit settings, which cap the maximum stake you can place on any individual game round. This is especially useful for managing risk when playing high-volatility slots or live dealer games. Bet limits can be set per session or on an ongoing basis.

Loss Limits

Loss limits are a powerful tool for responsible gaming. They set a maximum amount you are permitted to lose within a defined time frame — daily, weekly, or monthly. Once your loss limits are reached, you will be unable to place further bets until the limit period resets. This helps prevent the common trap of chasing losses. Dragonia Casino safe gambling features make it straightforward to configure these limits directly from your account settings.

Session Limits

Time can pass quickly when you're immersed in a gaming session. Session limits help you maintain awareness of how long you've been playing by setting a maximum duration for each session. Once the time is up, you will be logged out automatically. Dragonia Casino provides session limit options ranging from 30 minutes to several hours, so you can choose what suits your lifestyle.

Cooling-Off Period

If you feel you need a break from gambling without committing to a full self-exclusion, the cooling-off period is the right option. Dragonia Casino offers cooling-off periods of:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a cooling-off period, your account will remain open but you will be unable to place any bets or make deposits. This gives you breathing room without permanently closing your account. The cooling-off period cannot be cancelled once activated — it must run its full course.

Self-Exclusion

For players who need a longer break from gambling, self-exclusion is the most effective tool. Dragonia Casino self-exclusion allows you to close your account to gambling activity for a defined period. Available durations include:

• 6 months
• 1 year
• 5 years
• Permanent exclusion

During a self-exclusion period, your account is locked and you will not be able to log in or make deposits. Dragonia Casino will also suppress all marketing communications to you during this time. We take self-exclusion requests very seriously — if you attempt to re-register during an active exclusion, our team will close the new account immediately. For permanent self-exclusion, your account will not be reopened under any circumstances. To initiate a self-exclusion, contact our support team via live chat or at [email protected].

Summary of Dragonia Casino Safer Gambling Tools

Activity Monitoring and Alerts

Dragonia Casino actively monitors player accounts for patterns that may indicate harmful gambling behaviour. Our system flags unusual activity — such as sudden increases in bet size, extended session durations, or rapid consecutive deposits — and may prompt players with a responsible gambling reminder or contact them directly.

You can also monitor your own activity through the account history section, which provides a detailed breakdown of your deposits, withdrawals, bets placed, and time spent on the platform. Reviewing this regularly is a key part of responsible gaming — it gives you a clear picture of your gambling habits and makes it easier to identify if things are getting out of hand.

The 8 Golden Rules of Safe Gambling

Following these eight principles will help you maintain a healthy relationship with gambling and ensure it stays a form of fun entertainment rather than a source of stress.

1. Set a budget before you play — decide how much you can afford to spend and never exceed it. Use deposit limits to enforce this automatically.
2. Treat losses as the cost of entertainment — never gamble with money you need for essentials such as rent, bills, or groceries.
3. Never chase your losses — losing is part of gambling. Chasing losses leads to bigger losses and is one of the most common signs of problem gambling.
4. Set time limits for every session — use session limits to automatically log out after a set time. Take regular breaks.
5. Gamble for fun, not profit — the house always has an edge. Approach gambling as entertainment, not a way to make money.
6. Don't gamble when emotional — avoid playing when you're stressed, depressed, angry, or under the influence of alcohol. Emotional gambling leads to poor decisions.
7. Keep gambling separate from your personal life — if gambling is affecting your relationships, work, or mental health, it's time to use our safer gambling tools or seek external support.
8. Ask for help when you need it — there is no shame in seeking gambling help. The organisations listed below are confidential, professional, and here for you.

Protection of Minors

Dragonia Casino operates a strict zero-tolerance policy regarding underage gambling. It is illegal for anyone under the age of 18 to register or gamble on our platform. We verify the age of all players during the registration process and require mandatory KYC (Know Your Customer) verification before any withdrawal is processed.

If we have reason to believe that a player is under the age of 18, we will immediately suspend their account and investigate. Any winnings generated during underage gambling will be forfeited.

Tips for Parents and Guardians

If you share a device with children or young people, it is important to take steps to prevent accidental or deliberate access to gambling websites. Here are some practical tips:

• Never share your Dragonia Casino login credentials with anyone
• Always log out of your account after each session
• Enable device lock screens and use strong, unique passwords
• Have open conversations with your children about the risks of gambling
• Use parental control software to block access to gambling websites
• Monitor your children's internet activity and set clear boundaries around screen time

Recommended Parental Control Software

Gambling Blocking Software

For players who want to block their own access to all gambling websites across their devices, dedicated blocking software is an excellent additional layer of protection. These tools work independently of Dragonia Casino's own self-exclusion system and can block thousands of gambling sites simultaneously.

We strongly recommend combining Dragonia Casino's built-in safer gambling tools with one of these external blocking solutions if you are struggling with gambling addiction. A multi-layered approach is far more effective than relying on any single measure.

Australian Support Organisations

If you or someone you know is affected by problem gambling or gambling addiction, please reach out to one of the following organisations. All services are confidential and staffed by professionals trained in gambling help.

International Support Organisations

For players outside Australia, or those who prefer international resources, the following organisations provide excellent support for problem gambling and gambling addiction.

• GamCare — gamcare.org.uk — UK-based counselling, forums, and helplines for those affected by gambling harm
• BeGambleAware — begambleaware.org — Education and resources promoting responsible gambling across the UK
• Gambling Therapy — gamblingtherapy.org — Free international online support service offering counselling and peer forums in multiple languages

Responsible Gambling at Dragonia Casino: A Shared Responsibility

We believe that responsible gambling is a partnership between Dragonia Casino and our players. Our platform provides the tools, information, and access to support — but you are in control of how you use them. Dragonia Casino encourages every player to set limits, stay aware of their habits, and reach out when things feel overwhelming.

Our customer support team is available 24/7 via live chat and by email at [email protected] to assist with any responsible gaming request, including setting up deposit limits, loss limits, session limits, activating a cooling-off period, or initiating self-exclusion. No request is too small — your wellbeing is always our priority.

Dragonia Casino is proud to maintain a gaming environment where entertainment is safe, fair, and player-centred. We will continue to review and improve our player protection measures in line with industry best practices and the evolving needs of our community. Together, we can ensure that gambling remains what it should always be: an enjoyable pastime, played within your means, on your own terms.

Frequently Asked Questions — Responsible Gambling

How do I set deposit limits at Dragonia Casino?

Log in to your account and navigate to the Responsible Gambling section of your profile settings. You can set daily, weekly, or monthly deposit limits directly from there. Changes that reduce your limits take effect immediately. If you need assistance, contact our support team via live chat or at [email protected].

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break ranging from 24 hours to 30 days during which you cannot gamble, but your account remains open. Self-exclusion is a longer-term measure — from 6 months to permanent — during which your account is fully locked and marketing communications are suppressed. Both are part of Dragonia Casino responsible gambling measures and can be activated from your account settings or by contacting support.

Can I cancel my self-exclusion early?

No. Once a self-exclusion is in place, it cannot be reversed until the full exclusion period has expired. This is by design — it ensures that the decision is respected and protects players who may be struggling with gambling addiction. Permanent exclusions are never lifted.

What should I do if I think I have a gambling problem?

The first step is to use Dragonia Casino's built-in safer gambling tools: set loss limits, activate a cooling-off period, or begin self-exclusion. Then reach out to a professional. In Australia, Gambling Help Online is available 24/7 on 1800 858 858 — free, confidential, and immediately accessible. Gambling help is available right now, and you do not have to face this alone.

Does Dragonia Casino promote responsible gambling to all players?

Yes. Dragonia Casino responsible gambling is not just a policy — it is an active commitment. We include responsible gaming reminders in our communications, provide easy access to all protective tools from every device, and maintain a dedicated support channel for gambling control enquiries. We are here to help every player gamble responsibly, every time they log in.

Is there software I can install to block gambling sites on my devices?

Yes. We recommend Gamban, BetBlocker, and Betfilter as effective solutions for blocking access to gambling websites across all your devices. These tools complement Dragonia Casino's own self-exclusion and player protection features and provide an additional layer of support for players who are actively trying to control or stop their gambling.

How does Dragonia Casino protect minors from accessing the platform?

Dragonia Casino requires age verification during registration and mandatory KYC before any withdrawal is processed. Any account suspected of being held by a minor is immediately suspended. We also recommend that all players with children use parental control software such as Net Nanny, Qustodio, or Norton Family to prevent underage access to gambling websites from shared devices.

What are loss limits and how do they help me play responsibly?

Loss limits cap the total amount you can lose within a set period — daily, weekly, or monthly. Once your loss limits threshold is reached, Dragonia Casino will prevent further betting until the period resets. This is one of the most effective safer gambling tools for preventing the cycle of chasing losses. You can configure your loss limits at any time from your account settings, and reductions take effect immediately.