At Dragonia Casino, we take your privacy seriously. This page sets out the full Dragonia Casino privacy policy, detailing how we collect, store, use and protect your personal data when you visit dragoniacasino-australia.com or use any of our services. We are committed to transparent data protection practices and operate in accordance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Whether you are a new visitor or a registered player, understanding how Dragonia Casino handles your personal information empowers you to make informed decisions about the user data you share with us.
1. Identity of the Data Controller
Dragonia Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of this privacy policy, the operator acts as the data controller responsible for your personal data. All queries regarding data processing, data storage, or your privacy rights can be directed to our dedicated Data Protection Officer (DPO). You can reach the DPO by email at [email protected] or through the live chat support channel available 24/7 on the website.
2. Personal Data We Collect
Dragonia Casino collects several categories of personal information as part of normal account operations and regulatory compliance. The data collection process begins the moment you register an account and continues throughout your relationship with the platform. Below is a comprehensive overview of the categories of user data we may process.
2.1 Identification Data
- Full legal name
- Date of birth
- National identification or passport number (required for KYC verification)
- Country and place of birth
- Proof of identity documents (scanned copies of government-issued ID)
2.2 Contact Data
- Email address
- Residential address and postcode
- Phone number
- Preferred communication language
2.3 Financial Data
- Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Deposit and withdrawal transaction history
- Bank account information where required for bank transfers
- Source of funds documentation submitted for AML compliance
2.4 Gaming Activity Data
- Game sessions, wagers placed, wins and losses
- Bonus claims, wagering progress and free spin usage
- Responsible gambling limits set by the player
- Self-exclusion and cooling-off period records
2.5 Technical and Device Data
- IP address and geolocation data
- Device type, operating system, and browser information
- Cookies, session identifiers, and pixel tags (see Section 6 for our full cookie policy)
- Log files and access timestamps
2.6 Communication Data
- Records of correspondence with customer support (live chat transcripts, emails)
- Survey responses and feedback submissions
- Promotional opt-in preferences
2.7 Sensitive Data
In limited circumstances, Dragonia Casino may process sensitive categories of personal data, such as health information provided in the context of responsible gambling interventions. We only collect sensitive data where strictly necessary and with your explicit consent.
2.8 Data Received from Third Parties
We may receive personal information about you from third-party sources, including identity verification providers, fraud prevention agencies, affiliate marketing partners, and payment processors. This data supplements the information you provide directly and helps us fulfil our regulatory obligations.
3. How We Collect Your Data
The data collection methods used by Dragonia Casino include:
- Direct collection: information you provide when creating an account, completing KYC verification, depositing funds, or contacting support.
- Automated collection: technical data gathered automatically via cookies, server logs, and similar tracking technologies when you navigate the website or use the mobile app.
- Third-party sources: data received from payment providers, fraud prevention services, regulatory bodies, and marketing affiliates.
4. Purposes of Data Processing
Dragonia Casino processes your personal data for a range of clearly defined purposes. The table below summarises each purpose, the type of user data involved, and the legal basis for data processing.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identification, contact data | Contract performance |
| Service provision (gaming, payments) | Financial, gaming activity data | Contract performance |
| KYC and AML compliance | Identification, financial data | Legal obligation |
| Fraud detection and data security | Technical, financial data | Legitimate interests / Legal obligation |
| Responsible gambling measures | Gaming activity, sensitive data | Legal obligation / Consent |
| Marketing communications | Contact, communication data | Consent |
| Customer support | Communication data | Contract performance |
| Service improvement and analytics | Technical, gaming activity data | Legitimate interests |
| Regulatory reporting | Identification, financial data | Legal obligation |
5. Legal Basis for Processing
Under the Australian Privacy Act 1988 and, where applicable, the GDPR, Dragonia Casino relies on the following legal bases for data processing:
- Contract performance: processing is necessary to operate your account, process transactions, and deliver gaming services.
- Legal obligation: we are required to process certain personal information to comply with anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, and gambling regulations.
- Legitimate interests: we process user data to prevent fraud, maintain information security, and improve our platform — provided these interests do not override your fundamental privacy rights.
- Consent: for marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.
6. Cookie Policy
The Dragonia Casino cookie policy governs how we use cookies and similar tracking technologies on dragoniacasino-australia.com. Cookies are small text files stored on your device that help us deliver a seamless and personalised experience. Our cookie policy distinguishes between four categories of cookies.
6.1 Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as secure login, session management, and fraud prevention. Because they are essential, they cannot be disabled without affecting the usability of the site. No consent is required for essential cookies.
6.2 Analytical Cookies
Analytical cookies (such as those set by Google Analytics or similar services) help us understand how visitors interact with Dragonia Casino. The data collection via these cookies is anonymised or pseudonymised and covers metrics like page views, session duration, and navigation paths. You may opt out of analytical cookies through our cookie consent banner.
6.3 Functional Cookies
Functional cookies remember your preferences — such as language selection, game display settings, and responsible gambling limit configurations — so that you do not need to re-enter them each visit. These are optional and subject to your consent.
6.4 Marketing Cookies
Marketing cookies track your browsing activity to deliver targeted advertisements and measure the effectiveness of promotional campaigns. Dragonia Casino uses marketing cookies only with your explicit consent. You may withdraw consent at any time via the cookie settings panel accessible in the website footer.
6.5 Managing Your Cookie Preferences
You can manage your cookie preferences at any time through the cookie consent tool on our website. You can also configure your browser settings to block or delete cookies; however, doing so may impair certain website functions. For detailed guidance on managing cookies in popular browsers, please consult your browser's help documentation.
7. Sharing Personal Data with Third Parties
Dragonia Casino does not sell your personal data to third parties. We may, however, share user data with selected third parties in the following circumstances:
7.1 Payment Providers
To facilitate deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary financial and identification data with our payment processing partners. These providers are contractually bound to protect your personal information and use it solely for payment processing purposes.
7.2 Regulatory and Law Enforcement Authorities
We may disclose personal data to competent authorities — including gaming regulators, financial intelligence units, and law enforcement agencies — where required by law or where disclosure is necessary to prevent or detect crime. Dragonia Casino complies fully with its obligations under Curaçao gaming regulations and applicable anti-money laundering legislation.
7.3 Technology and Service Partners
We engage third-party service providers for hosting, identity verification, fraud prevention, customer support software, and analytics. Each provider is subject to strict data protection agreements and is prohibited from using your personal data for any purpose other than delivering the contracted service.
7.4 Game Providers
Our catalogue of 4,000+ games from more than 50 providers — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — requires the transmission of certain technical and gaming activity data to the respective studios to render games and calculate results. Game providers receive only the user data strictly necessary to operate the games.
8. International Data Transfers
As an online casino operating under a Curaçao licence and serving players in Australia, Dragonia Casino may transfer your personal data to recipients located outside Australia. Such international transfers of personal information occur only where adequate safeguards are in place, including:
- Standard contractual clauses approved by relevant data protection authorities
- Binding corporate rules where applicable
- Adequacy decisions recognising a comparable level of data protection
- Your explicit consent where required
We take all reasonable steps to ensure that overseas recipients handle your personal data in a manner consistent with the Australian Privacy Principles.
9. Data Security
Dragonia Casino data security is a top operational priority. We implement a comprehensive suite of technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our information security infrastructure includes:
- 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
- End-to-end encryption for sensitive financial and identification data at rest and in transit
- Firewall and intrusion detection systems protecting our server environment
- Access controls and role-based permissions limiting staff access to personal data on a need-to-know basis
- Regular security audits and penetration testing by independent cybersecurity specialists
- RNG certification by accredited testing laboratories ensuring the integrity of game outcomes
- Mandatory KYC verification before the first withdrawal to prevent identity fraud and account takeovers
Despite our robust data security measures, no transmission over the internet is entirely risk-free. In the unlikely event of a data breach affecting your personal data, Dragonia Casino will notify affected individuals and the relevant supervisory authority in accordance with applicable law.
10. Data Retention
Dragonia Casino data storage practices are designed to retain personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by law. The table below provides indicative retention periods for key categories of user data.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identification data | 5 years after account closure | AML/KYC legal obligation |
| Financial transaction records | 7 years after transaction | Tax and regulatory compliance |
| Gaming activity logs | 5 years after last activity | Regulatory audit trail |
| Customer support communications | 3 years after closure | Dispute resolution |
| Marketing preferences | Until consent withdrawn | Consent-based processing |
| Technical / log data | 12 months | Security monitoring |
Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you. Our data storage systems are subject to regular audits to ensure compliance with our retention schedule.
11. Your Privacy Rights
As an Australian resident — and, where GDPR applies, as a data subject — you enjoy a comprehensive set of privacy rights in relation to the personal data held by Dragonia Casino. We are committed to honouring these rights promptly and without undue delay.
11.1 Right of Access
You have the right to request a copy of the personal information we hold about you. Dragonia Casino will provide this information in a clear, accessible format within 30 days of receiving a valid request.
11.2 Right to Correction
If any of your personal data is inaccurate or incomplete, you have the right to request its correction. You can update basic account information directly through your player dashboard; for other corrections, please contact our DPO.
11.3 Right to Deletion (Right to Be Forgotten)
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that Dragonia Casino may be required to retain certain data to comply with legal obligations even after an account is closed.
11.4 Right to Restrict Processing
You can ask us to restrict the data processing of your personal information in certain circumstances — for example, while you contest its accuracy or object to its use.
11.5 Right to Data Portability
Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
11.6 Right to Object
You may object to data processing based on our legitimate interests at any time. Where we process your personal information for direct marketing purposes, you have an absolute right to object, and we will cease processing without further assessment.
11.7 Right to Withdraw Consent
Where processing relies on your consent — such as for marketing emails or non-essential cookies — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
11.8 Exercising Your Privacy Rights
To exercise any of the privacy rights listed above, contact our Data Protection Officer at [email protected]. We may need to verify your identity before processing your request. We will respond within 30 days; if a request is complex or numerous, we may extend this period by a further 60 days with notice.
12. Supervisory Authority — OAIC
If you believe that Dragonia Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We encourage you to contact us first at [email protected] so that we can attempt to resolve your concern directly. If you remain dissatisfied, you may contact the OAIC at:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001
Where GDPR applies, you may also lodge a complaint with the relevant European data protection supervisory authority in your country of residence.
13. Responsible Gambling and Privacy
Dragonia Casino is dedicated to responsible gambling and processes certain personal data to support player protection. Our responsible gambling tools — including deposit, bet, loss, and session limits, cooling-off periods (24 hours, 48 hours, 7 days, or 30 days), and self-exclusion options (6 months, 1 year, 5 years, or permanent) — necessarily involve storing and acting upon user data related to your gaming behaviour. This data processing is conducted in your interest and on the basis of legal obligations applicable to licensed gambling operators. Confidentiality of responsible gambling records is strictly maintained, and this information is never used for marketing purposes.
14. Children's Privacy
Dragonia Casino services are strictly for adults aged 18 and over. We do not knowingly collect personal information from minors. If we discover that a player is under 18, their account will be suspended immediately, all funds returned, and their personal data deleted in accordance with our data protection obligations. Parents and guardians who believe their child may have registered are encouraged to contact us immediately at [email protected].
15. Third-Party Links
Our website may contain links to third-party sites, including affiliate partners and game provider portals. Dragonia Casino is not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policy of any third-party site you visit, as their data collection and data processing practices may differ significantly from ours.
16. Changes to This Privacy Policy
We may update the Dragonia Casino privacy policy from time to time to reflect changes in legislation, regulatory guidance, or our business practices. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the website. The date of the most recent revision will always be indicated at the top of this page. Continued use of Dragonia Casino after notification of changes constitutes acceptance of the updated privacy policy. We recommend reviewing this page periodically to stay informed about how we protect your personal data.
17. Contact — Data Protection Officer
All enquiries relating to Dragonia Casino data protection, privacy rights, data storage, or any aspect of this privacy policy should be directed to our dedicated Data Protection Officer:
- Email: [email protected]
- Support: [email protected]
- Live Chat: Available 24/7 via the website
We are committed to resolving all privacy and data security concerns promptly and transparently, and we will always endeavour to respond within the timeframes required by applicable law.
Frequently Asked Questions — Dragonia Casino Privacy Policy
What personal data does Dragonia Casino collect?
Dragonia Casino collects identification data, contact details, financial information, gaming activity records, technical device data, and communication history. This data collection is necessary to operate your account, comply with KYC/AML obligations, and provide a secure gaming environment. Full details are set out in Section 2 of the Dragonia Casino privacy policy.
How does Dragonia Casino use cookies?
Our Dragonia Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies cannot be disabled as they are required for the site to work. You can manage your preferences for other cookie categories via the consent banner. See Section 6 for the full cookie policy.
Is my personal information shared with third parties?
Dragonia Casino does not sell your personal data. We share user data only with payment providers, regulatory authorities, and technology partners who are contractually required to maintain strict confidentiality and data security. Details are provided in Section 7.
How long does Dragonia Casino retain my data?
Data storage periods vary by category. Account and identification data is typically retained for 5 years after account closure to satisfy AML legal requirements, while financial transaction records are kept for 7 years. Full retention periods are listed in the table in Section 10 of the Dragonia Casino privacy policy.
How can I exercise my privacy rights?
You can exercise your privacy rights — including access, correction, deletion, restriction, portability, and objection — by emailing our Data Protection Officer at [email protected]. We will verify your identity and respond within 30 days. If you are unsatisfied with our response, you may escalate to the OAIC.
What security measures protect my personal data?
Dragonia Casino data security relies on 256-bit SSL/TLS encryption, firewalls, intrusion detection systems, role-based access controls, and independent security audits. Our information security programme is designed to protect your personal information at every stage of data processing and data storage.
Who can I contact about the Dragonia Casino privacy policy?
All data protection queries should be sent to [email protected]. You can also reach us through the 24/7 live chat on the website. For complaints, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Thank you for taking the time to read the full Dragonia Casino privacy policy. We value your trust and remain committed to maintaining the highest standards of data protection, information security, and confidentiality for every player who chooses to enjoy our platform. If you have any questions about how we handle your personal data, our team is available around the clock and always happy to help.